Frequently asked questions

How often do I have to empty the water?


Every 3 to 4 months dependent on usage




Does the tub need to be plumbed in?


No. Just filled with a garden hose. The only connection required is electric




Will it work on a standard household 13amp socket?


Some spas do and some require a dedicated supply running out from your main consumer unit ( fusebox ) So please check on each spa of its electric requirements. We will talk you through this anyway




Do I need to add chemicals?


You will need some form of sanitizer to keep the water clean and fresh. Most use Chlorine or Bromine but there are now some Chemical Free products that are softer on the skin such as Aquasafe 90




Does it need a solid base?


Yes, either concrete, patio or well built deck (must be level)




Do the hot tub go up on their side for delivery?


Yes




Is the temperature variable?


Yes, by the top side control. No more than 40degrees C. 35-38 is preferable. 40 is very hot and you will come out looking rather red




How often do you turn it on?


You leave it plugged in continuously. The thermostat will regulate the temp and only turn it on when needed. When you want to get in the Jets button will turn the jets on and override the thermostat




Can it overheat?


No, there is a temp override feature




Does it have a lid?


Yes, Solid, thermal with side straps. Folds in the middle to allow easy removal. There are cover removing devices to aide cover removals starting from £99.00 inc vat




Can you turn the jets off individually?


Yes, just twist, but don’t turn them all off as you will cause a blockage which will damage the system




Can they be used through the winter?


Yes, in fact many customers use their spas more in the winter




Can they be used indoors?


Yes




How long will they take to heat up?


Approx 7 to 10 hours but once hot they maintain the temp themselves